The Traffic Signal Division of the Public Works Department should be contacted at 336-570-6156 or by email for all requests involving street lights, regardless of the location. These requests may involve questions about new installations, light outages, or other
concerns about street lighting.
Information about outages must be very specific and include exact locations of each outage. Information such as the address of the nearest structure to the pole supporting the light in question is very helpful. If at an intersection, the description of which corner, southeast, southwest, northeast or northwest, that the light is located should be included. In this way, repairs can be made by Duke Energy Company during the daylight hours when no lights are "on".